Refund Policy

1. Digital Product Sales Are Final

All products sold by The Fx Lab are digital products and are considered non-refundable unless otherwise stated.

Due to the nature of digital content and instant delivery, all sales are final once:

• Payment has been successfully processed

• The product has been delivered to the customer

We do not offer refunds, returns, or exchanges for:

• Change of mind

• Accidental purchases

• Lack of usage

• Incompatibility with editing software not listed as supported

• Failure to read the product description or requirements

• Personal preference regarding product style or functionality

• Misunderstanding of what the product includes

By completing your purchase, you acknowledge that you understand and accept this policy.

Please read and review the product description, images and videos thoroughly before purchasing.

2. Product Compatibility

It is the customer’s responsibility to ensure that their software, hardware, and editing platform are compatible with the purchased product before completing checkout.

Please carefully review all product descriptions, compatibility requirements, installation instructions, and supported software versions before purchasing.

Fx Lab is not responsible for incompatibility caused by:

• Unsupported software versions

• Incorrect installation

• Third-party software limitations

• Device-specific issues

• User error

3. Technical Issues & Download Problems

If you experience a legitimate technical issue preventing access to your purchased product, please contact us.

We will make reasonable efforts to:

• Re-send download links

• Provide updated access instructions

• Assist with installation guidance

• Resolve verified delivery issues

Technical support does not guarantee a refund.

6. Chargeback & Dispute Policy

By purchasing from Fx Lab, you agree to contact us first before initiating a payment dispute or chargeback.

Filing false or abusive chargebacks after receiving or downloading digital products may constitute fraud.

We reserve the right to provide:

• Download logs

• Order confirmations

• Access records

• IP address information

• Usage history

as evidence during dispute investigations.

7. Product Access & Licensing

Purchasing a product from Fx Lab grants you a limited, non-transferable license to use the product according to the product’s intended purpose.

You may not:

• Redistribute products

• Resell products

• Share download links

• Re-upload files

• Use products in violation of applicable laws

Violation of these terms may result in legal action.